Grievance Officer & Account Deletion

Grievance Officer (DPDP Act, 2023)

Under Section 8(9) of the DPDP Act and Rule 3(11) of the IT (Intermediary Guidelines) Rules, 2021:

Grievance Officer
Email: ChitsVyapar@gmail.com
Address:
We acknowledge grievances within 24 hours and resolve within 15 days, where lawfully possible.

Account deletion

You have the right to delete your account and associated personal data at any time. Two paths:

Self-service (in-app)

Sign in → Account settings → "Delete account" → confirm. Your deletion request is logged and processed within 7 working days.

Email request

Send an email from the address registered to your account to ChitsVyapar@gmail.com with the subject line "Account deletion request". Include your registered name and email.

What gets deleted

• Your user account and authentication data
• The chit groups you created
• People (members) you added, and their memberships, payments, transactions, and reminders

What may be retained

• Information we are required to keep by law (e.g. tax records for 7 years)
• Aggregated, anonymised usage statistics that can no longer identify you
• Backups, until the rolling 30-day backup window passes

How long it takes

We process deletion requests within 7 working days of verifying the request and confirm completion by email.

Other rights

You also have the right to access, correct, port, or restrict processing of your data. See our Privacy Policy for details. For general support, use the Contact page.